Feedback Score

For each uShip transaction, the shipper and service provider are allowed to rate each other by leaving feedback for one another. Feedback consists of leaving one rating (positive, negative or neutral), along with a short comment about your experience. Feedback scores are calculated when another member gives you a +1, 0, -1 score.

When a member leaves more than one of a particular type of feedback, for example three positive ratings for another member (for three different transactions), the other member's score only increases by +1. For example, if you leave 3 positives and a negative, only one of the positives and one of the negatives will count against the score, netting to provide a score of 0.

Positive Feedback

Star Rating

100%

95%

90%

85%

80%

Detailed Ratings

Detailed Feedback is the average rating a Service Provider has received in the last 12 months on different aspects of their service, including communication, care of goods, punctuality, and providing services as described. You may view a breakdown of a Service Provider's detailed ratings by selecting the "Details"; tab next to feedback history.

Excessive Cancellations

Every member is allowed one (1) free cancellation for every 10 matches on uShip (10%). Each excessive cancellation above the 10% threshold is considered to be excessive, or above the marketplace norm, and will be displayed in the member's profile. uShip determines the excessive cancellation rate based on the member’s previous 12 month cancellation rate as well as their lifetime cancellation rate on uShip. Only if both rates are above 10% will the member receive excessive cancellations. TSPs that have excessive cancellations may be charged higher match fees than other TSPs. Cancellations do not affect the overall Feedback Score or the percent Positive Feedback.

uShip Sales Rank

The uShip Sales Rank is a ranking of a Service Provider's sales during the previous three-month period. The sales ranking is calculated overall and also for each specific category in the marketplace in which a Service Provider has matched during that period.